Orcon

Network status updates

8/01/09 8:49 am Scheduled Outage: Orcon+ customers on the Mount Albert exchange will experience a short (approx 2 hours) outage to all services on the 13th of January from 7:30pm and 9:30pm

This outage is due to work being carried out by ONTRACK who are electrifying the rail network around Auckland. As part of this work Vector Communications, one of our key suppliers, needs to temporarily relocate portions of its network. This is what is causing this outage. We apologise for any inconvenience that this may cause. 

8/01/09 7:22 am Scheduled Outage: Orcon+ customers on the Remuera exchange will experience a short (approx 2 hour) outage to all services from the 28th of January at 10:30pm until the 30th of January at 12:30am

This outage is due to work being carried out by ONTRACK who are electrifying the rail network around Auckland. As part of this work Vector Communications, one of our key suppliers, needs to temporarily relocate portions of its network. This is what is causing this outage. We apologise for any inconvenience that this may cause. 

7/01/09 11:32 am Outage in the Mt Eden area affecting Phone Line services

(Resolved)

We recently experienced an outage in the Mt Eden area. This is affected Homeline services. Our technicians have now resolved this for you, we thank you for your patience during this time.

5/01/09 3:02 pm Orcon Rural Broadband outage

(Resolved)

We experienced an outage affecting all Orcon Rural Broadband services.
We apologise for any inconvenience this may have caused.

20/12/08 12:32 pm Outage in the Glenfield area affecting Broadband and Phone Line services

(Resolved)

We recently experienced an issue in the Glenfield area affecting Broadband and Phone Line services. Our technicians have now resolved this matter, we thank you for your patience during this time. Please restart your modem if this has not brought your connection back up.

18/12/08 12:57 pm Outage in the Ellerslie in the area affecting Phone Line services

(Resolved)

We experienced an outage in the Ellerslie area that affected Phone Line services.  This has now been resolved and we would like to thank you for your patience during this time.

12/12/08 10:42 am Residents of the Cook Islands are unable to call New Zealand numbers

Residents of the Cook Islands are currently unable to dial New Zealand numbers from their land lines. Technicians are working on this, both here and back in the Cook Islands, and are optimistic they can fix this issue. We currently have no ETA though. Note that this only affects inbound call traffic, Orcon customers are still able to call people in the Cook Islands. 

11/12/08 3:30 pm Orcon Satellite authentication outage - Resolved - 9.00pm

(Resolved)

Our supplier has notified us that the below issue is now resolved. Please reboot your router and you should regain connection to the internet.

-----------------------------------

We are currently experiencing an issue with our IPStar Satellite service whereby customers cannot authenticate. The response message from IPStar routers shows “Terminal Login Failed”. This issue has been reported to our suppliers as of 16:12 today and is confirmed to be affecting roughly a third of all Orcon Satellite customers. Technicians are working on a resolution, currently no ETR

9/12/08 8:40 pm Orcon Rural Broadband outage in the Canterbury region.

(Resolved)

We experienced an outage in the Canterbury area that affected Rural Broadband services.  Our technicians have now resolved this issue. We apologise for any inconvenience this may have caused.

9/12/08 8:02 am Broadband outage in Browns Bay.

(Resolved)

There was an issue affecting a small customer base in the Browns Bay area. This is now resolved and we apologise for any inconvenience during that time.

9/12/08 5:25 am Outage in the south island affecting Broadband services

(Resolved)

We experienced an outage in the south island which affected Broadband services. Technicians have resolved this issue. We apologise for any inconvenience this may have caused. Please restart your modem.

8/12/08 3:15 pm Voice Outage in the Mt Albert region

(Resolved)

We are currently experiencing an outage in the Mt Eden area that is affecting voice services.  Our technicians are working on the issue. Currently there is no ETA.
This issue is now resolved.  Due to the restart of the equipment, please restart your modem.

5/12/08 8:02 am Customers on the Blockhouse Bay exchange were unable to make calls this morning

(Resolved)

Customers on the Blockhouse Bay exchange were unable to make calls for 15 minutes this morning. The engineers located the problem quickly, and service is now fully restored.

3/12/08 12:04 pm There will be a short outage for Orcon+ customers on the Pukekohe exchange as the backhaul is upgraded at approximately 6am on 4/12/08

(Resolved)

The outage is expected to last around 15 minutes, during which time you will be unable to connect to the Internet or use your phone. This will only affect those customers on the Pukekohe exchange. 

2/12/08 10:35 am A Vector fibre outage is currently affecting some users in Auckland

(Resolved)

Customers served from the following exchanges: Browns Bay, Mt Eden, Papatoetoe, Howick and Takapuna are currently unable to connect to the Internet or use their phone line due to a Vector Fibre outage. 

24/11/08 7:02 pm We have a brand new website, isn't it pretty?

We have just launched our brand new website. Read more about it here…

23/11/08 1:46 pm Unscheduled Network Outage in Christchurch and Wellington

(Resolved)

There is an outage affecting Broadband users in the Christchurch and Wellington regions.